Business process outsourcing

Pencil technologies helps organizations achieve higher success in their Sourcing and Procurement functions through focused service offerings spanning the four key domains of Sourcing, Procurement, Master Data Management and Platform Enablement.

Savings: Our Sourcing initiatives help you achieve significant savings across addressable spend.

Standardization and Compliance: Our Procurement operations with efficient and standardized transactional processes help drive compliance through alignment with contracts, requisition management, purchase order and catalogs.

Master Data Integrity: Pencil technologies Master Data Management Service ensures integrity of underlying reference data and transactional data across material, vendor, customer and pricing masters.

Enhanced Operational Efficiency: We deliver end-to-end managed services. Our business enabling suite Base, helps improve the overall operational governance and process performance levels.

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At Pencil technologies Business Process Services (BPS), We understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Wipro. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms; BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact Centre services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.